DE

Contact

  • Home
  • Service & Support

Safe in daily use. Backed by reliable support.

Our goal is to ensure you can use our products safely and reliably in everyday clinical practice. That’s why we place great value on personal, competent, and straightforward support.

Contact Support

Get in direct contact with our team

Downloads

All relevant documents in one place

FAQ

Quick answers to frequently asked questions

Frequently Asked Questions

Many questions can be answered quickly. That’s why we’ve compiled the most common topics around application, technology, and service for you.

If you can’t find the answer you’re looking for, we’re happy to help you personally.

 

Who performs the commissioning of the device?

The initial setup and commissioning is carried out by our service team or by authorised specialists within our distributor network. Independent setup by end users is not intended.

How often is maintenance required and who performs it?

Maintenance is performed once a year by our service team or by authorised specialists within our distributor network.

This ensures safe operation, consistent quality, and the long-term performance of the device.

How should I report an error or issue?

Please document the error message as precisely as possible or take a photo. This helps us process your request more quickly and efficiently.

How should the device be cleaned?

Switch off the device before cleaning.

Use only a soft, damp cloth for cleaning and disinfection.

The device is not approved for spray disinfection.

Use cleaning agents commonly used in your medical facility and always follow the manufacturer’s instructions for cleaning and disinfection solutions.

Do not use aggressive liquids, flammable agents, abrasives, or metal brushes. Ensure that no liquids enter the device.

Documents & Downloads

Here you’ll find all key documents related to our products – from user manuals to technical specifications.

 

We’re here for you

Do you have a technical question, need support with an application, or want to report an issue? We’re happy to help.

You can send us your request directly via the contact form. This allows us to quickly understand your situation and support you in a targeted way.

    Direct contact

    Prefer to contact us directly? No problem – we look forward to your message.

        support@filaxmedical.com

    Please describe your request as clearly as possible and include product details or a serial number if available. This helps us assist you more efficiently.

    Our approach to support

    We place great importance on reliable, personal support.

    Our goal is not only to help quickly, but to provide sustainable solutions for the safe and effective use of our products.

    Isabella Rubin, Sales Manager DACH

    Any questions?

    Get in touch with us – we’ll get back to you as soon as possible.