{"id":2285,"date":"2025-08-27T07:36:25","date_gmt":"2025-08-27T07:36:25","guid":{"rendered":"https:\/\/filax-medical.com\/service-support\/"},"modified":"2026-06-22T09:21:30","modified_gmt":"2026-06-22T09:21:30","slug":"service-support","status":"publish","type":"page","link":"https:\/\/www.filax-medical.com\/en\/service-support\/","title":{"rendered":"Service & Support"},"content":{"rendered":"
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Safe in daily use. Backed by reliable support.<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t

Our goal is to ensure you can use our products safely and reliably in everyday clinical practice. That\u2019s why we place great value on personal, competent, and straightforward support.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t

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Contact Support<\/strong><\/h4>\r\n

Get in direct contact with our team<\/small><\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n

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Downloads<\/strong><\/h4>\r\n

All relevant documents in one place<\/small><\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n

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FAQ<\/strong><\/h4>\r\n

Quick answers to frequently asked questions<\/small><\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n \r\n <\/div><\/div><\/div><\/div><\/div><\/section>

Frequently Asked Questions<\/h2>

Many questions can be answered quickly. That\u2019s why we\u2019ve compiled the most common topics around application, technology, and service for you.<\/p>\n

If you can\u2019t find the answer you\u2019re looking for, we\u2019re happy to help you personally.<\/p>\n

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Who performs the commissioning of the device?<\/p>\r\n <\/div>\r\n \r\n

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The initial setup and commissioning is carried out by our service team or by authorised specialists within our distributor network. Independent setup by end users is not intended.<\/p>\n <\/div>\r\n <\/div>\r\n

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How often is maintenance required and who performs it?<\/p>\r\n <\/div>\r\n \r\n

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Maintenance is performed once a year by our service team or by authorised specialists within our distributor network.<\/p>\n\n

This ensures safe operation, consistent quality, and the long-term performance of the device.<\/p>\n <\/div>\r\n <\/div>\r\n

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How should I report an error or issue?<\/p>\r\n <\/div>\r\n \r\n

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Please document the error message as precisely as possible or take a photo. This helps us process your request more quickly and efficiently.<\/p>\n <\/div>\r\n <\/div>\r\n

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How should the device be cleaned?<\/p>\r\n <\/div>\r\n \r\n

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Switch off the device before cleaning.<\/p>\n\n

Use only a soft, damp cloth for cleaning and disinfection.<\/p>\n\n

The device is not approved for spray disinfection.<\/p>\n\n

Use cleaning agents commonly used in your medical facility and always follow the manufacturer\u2019s instructions for cleaning and disinfection solutions.<\/p>\n\n

Do not use aggressive liquids, flammable agents, abrasives, or metal brushes. Ensure that no liquids enter the device.<\/p>\n <\/div>\r\n <\/div>\r\n \r\n \r\n \r\n <\/div>\r\n <\/div>\r\n \r\n <\/div><\/div><\/div><\/div><\/div><\/div><\/section>

Documents & Downloads<\/h2>

Here you\u2019ll find all key documents related to our products \u2013 from user manuals to technical specifications.<\/p>\n

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To the download section<\/span><\/a><\/p><\/div><\/div>

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We\u2019re here for you<\/h2>

Do you have a technical question, need support with an application, or want to report an issue? We\u2019re happy to help.<\/p>\n

You can send us your request directly via the contact form. This allows us to quickly understand your situation and support you in a targeted way.<\/p>\n<\/div>

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